All requests must provide confirmation that Online Registration for the Event in question has been completed.
The time frames noted are determined from the day of the Event in question.
Request for an Event Refund can be provided, as per the following:
NO REFUNDS will be available after the last time period under ANY circumstance
In the situation where an event is postponed and your entry is moved to the new date, the refund window for your entry will remain as it was at the announcement of the event date change.
Request for an Event Transfer can be provided, as per the following
There is NO TRANSFER between athletes, as the system doesn’t allow a direct transfer, however we can withdraw the athlete from the event, and make up a promotion code for 80% of the entry fee, for another athlete to use. This can only be done up until 7 days prior to the event. This definitely cannot be done on the day of the event.
COVID 19 CLAUSE – As part of Elite Energy’s commitment to running events as safely as possible, a full transfer to another event (of equal or lesser value) within a year post-event is available to anyone who is able to provide an official COVID 19 positive test in the week of the event – right up until race day.
All requests must be made via email to Athlete Services before each of the time frames noted.
Q: Can I get a refund or transfer to another event AFTER the event registered has passed?
A: No. ALL refunds and transfers must be made within the time frames as outlined above.
Q: Can I get a full refund if I provide a medical certificate?
A: No. We will not make any exceptions for athletes that can provide a medical certificate or any other documentation.