All requests must provide confirmation that Online Registration for the Event in question has been completed.
The time frames noted are determined from the day of the Event in question.
Request for an Event Refund can be provided, as per the following:
Up to 8 weeks prior to the event, 75% of the entry fee will be refundable
between 4 weeks and 8 weeks prior to the event, 50% of the entry fee will be refundable
Between 1 and 4 weeks prior to the event, 25% of the entry fee will be refundable
between 0 and 7 days prior to the event, no entry fee is refundable.
NO REFUNDS will be available after the last time period under ANY circumstance
In the situation where an event is postponed and your entry is moved to the new date, the refund window for your entry will remain as it was at the announcement of the event date change.
Request for an Event Transfer can be provided, as per the following
Can take place up until 7 days before the date of the Event
Transfer is within the current season ONLY (Seasons run from year end July – June following year)
Can be transferred to an event of greater or lesser value, which will require a payment to pay the outstanding balance between the two, if greater value. If you transfer to an event of lesser value, no refund or credit of the difference in price between the two is given.
A transfer will cost a $10 administration fee.
BUT cannot take place into an Event that has already reached capacity
Please note that a transferred entry cannot be refunded in any manner after the original event has passed. It however can be transferred again once, within that season ONLY.
If you wish to transfer to a shorter distance event at the same festival, no refund or credit of the difference in price between the two distances will be given.
There is NO TRANSFER between athletes, as the system doesn’t allow a direct transfer, however we can withdraw the athlete from the event, and make up a promotion code for 80% of the entry fee, for another athlete to use. This can only be done up until 7 days prior to the event. This definitely cannot be done on the day of the event.
All requests must be made via email to Athlete Servicesbefore each of the time frames noted.
FAQ’s – Withdrawals
Q: Can I get a refund or transfer to another event AFTER the event registered has passed?
A: No. ALL refunds and transfers must be made within the time frames as outlined above.
Q: Can I get a full refund if I provide a medical certificate?
A: No. We will not make any exceptions for athletes that can provide a medical certificate or any other documentation.